Background/Purpose of Request:
The purpose of the policy revisions is for clarity of current procedures and provide guidance to staff as well as to our utility customers:
- Clarifies that service termination may be initiated by either the County or the account holder.
- Clarifies that if the County detects a leak and the county disconnects service, a charge for a premise visit may apply if the leak is on the customer side of meter.
- States a leak adjustment may apply for up to three consecutive month's billing periods which is the current practice.
- States if a leak adjustment is for irrigation or a seasonal customer, a more accurate average may be determined using billing periods the same time in the previous year which is the current practice.
- To clarify the County is not responsible for detecting leaks on the customer side of the meter.
- States a transmission fee is eligible for a payment plan which is the current practice.
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